Hobbyist Accounts
Discover a new world of convenience through online ordering with TMC’s Hobbyist Account,
enabling you to effortlessly explore, select, and order products online from the comfort of your home.
Enjoy the unique added benefit of expert advice and support from partnered Local Fish Shops (LFS),
creating a distinctive synergy of digital convenience and local expertise.
How it Works
Account Creation
Prospective hobbyists can initiate their journey with TMC by creating an account on our user-friendly platform. The process involves providing essential details and preferences to tailor the aquatic experience.
Browsing and Selection
From aquatic equipment to vibrant livestock, a myriad of options awaits. Detailed product information, compatibility checks, and expert recommendations guide users towards informed choices.
Effortless Order Placement
Once selections are made, the order placement process is straightforward. Hobbyists can review their choices, apply any promotions or discounts, and proceed to secure payment. The system ensures a seamless and secure transaction experience.
Order Processing
TMC swiftly processes the order, ensuring accuracy and quality checks. Notifications keep hobbyists informed at every stage, from confirmation to dispatch.
Local Fish Shop Selection
A unique feature for hobbyist accounts is the option to select a partnered Local Fish Shop (LFS) for product collection. This step adds a personal touch to the process and fosters community support.
Benefits of In-Store Expert Advice
By choosing an LFS for product collection, hobbyists gain access to in-store expert advice. LFS staff, well-versed in aquatic expertise, provide valuable insights, answer queries, and offer tailored guidance, enhancing the overall aquatic experience.
Collection and Expert Guidance
The chosen LFS becomes a convenient collection point. Hobbyists can pick up their orders in person, benefiting not only from the ease of local collection but also from firsthand, in-store expert guidance on product usage, maintenance, and any specific queries.
TMC’s Support for Local Fish Shops
Driving Traffic to Local Stores
Establish Trust and Long-term Relationships
Hand-picking
Support from TMC Marketing
Weekly currier runs
Weekly updates
Annual Partner Events
Minimal Administrative Effort
Customer feedback
TMC back their words up with actions.
A slight issue with a product has been resolved quickly, fairly, and with a minimum amount of fuss. This is highly reassuring that support is in place to provide extremely high-quality support where it matters. Excellent all round communications and provides me confidence that my prize aquarium is in safe hands when issues unfold. Brilliant.
Asked and Answered
Asked a question, they had a couple tries at answering and then gave me the information I needed. About all I wanted really. Swift replies too.
Excellent service
Excellent service, had an issue with my pro pond 110uv which I had just purchased. Email TMC & they responded within a couple of hour, apologising for the problem I was having & with some things to check, which did not resolve the issue, I emailed them back to advise that I still had the problem. They then advised they would send me out a replacement part, which arrived the next day & solved the problem.
I can honestly say it's nice to deal…
I can honestly say it's nice to deal with a company that actually cares about customer service . It was an absolute pleasure Dawn was so friendly and helpful would highly recommend?
Great customer service
I've purchased from TMC multiple times, their delivery was prompt and well communicated. I've recently had an issue with one of their products but their customer service was very helpful in correcting the situation.
Reef flow…2.0. 6000
Recently had a problem with a reef flow 2.0 .6000 having sent photos of the pump they rectified the fault and then sent the replacement part to me very happy for their quick and responsive service, thank you.
TMC back their words up with actions
A slight issue with a product has been resolved quickly, fairly and with a minimum amount of fuss. This is highly reassuring that support is in place to provide extremely high quality support where it matters. Excellent all round communications and provides me confidence that my prize aquarium is in safe hands when issue unfold. Brilliant.
Superb aftersale service!
I had an issue with a TMC pump, I reached out to TMC, and couldn't be more satisfied with the outcome, professional, helpful, and a very quick resolution to my problem. If you are debating buying a TMC product, rest assured that the aftersale service is second to none, I personally wouldn't hesitate to buy their products again. Simply put. Superb.
TMC Products all excellent
If only TMC outlets were as good as the company. For answers to questions I had to go direct to TMC. I found the instructions a bit confusing having to read them two or three times. The quality and packaging of all parts was A*. Thank you for all of your patients with my stupid questions. TMC as a company is excellent, you will not be disappointed with the Aquarium etc.
I found a chat link online to TMC
I found a chat link online to TMC. I asked a question about wrasse varieties and compatibility in my reef tank. The next morning i received a reply from Nicola. What a fantastic answer she provided. We exchanged a couple of further questions via email and her response her email reply was back in minutes. I highly recommend TMC and the professional approach from TMC staff. Thank you, Nicola, I will no doubt be asking further questions being a newbie to this fabulous hobby. Regards, Paul
TMC really are the goat!!
I had a couple of issues with some of their gamma frozen food packs, first issue in 10+ years as I don’t doubt their quality but understand issues can happen. Fired them a email and not only did they send replacement food, they sent x3 the amount more, a coral feeding set and some merchandise all free of charge as a gesture. Literally can never fault their customer service and they go way above and beyond to make you feel satisfied and happy. They reassure you and Inform you of every step of their investigation into your problem and explain their findings. Just cannot fault them, ever, in any way!
Reached out for help
One of my Clownfish has been acting odd and looking unwell (sadly passed away). My local fish shops couldn't figure out what was wrong so I decided to reach out to TMC over social media. Within 24 hours I was on a phone call with Matthew. I just wish I had reached out sooner, it's good to know there are big companies out there who care about the animals and their keepers!
TMC Pump
I have a piece of equipment that’s recently started playing up. TMC have offered to replace it free of charge on seeing evidence of it not working how it should. Also given good advice with anything I’ve asked.
Simply Fantastic!
I work for a company called Contact Pets, we regularly use TMC Manchester for all of our Saltwater fish, Invertebrates, corals, and dry goods. The service that we receive is amazing every time, without fail. The teams in the warehouse, office, and fish house are all extremely friendly and knowledgeable. We would highly recommend 5 BIG stars ☆☆☆☆☆
Great customer service ethos
I am a retail customer, but contacted TMC in respect of a particular (not widely stocked) species of wrasse that I wanted my local retailer to obtain for me. Dawn was extremely helpful and has arranged for a specimen to be put aside for the retailer's next visit. This was a very good customer experience.
John collier of Tropical Marine has…
John collier of Tropical Marine has been giving me advice in the last few days. Without his advice I would not have been able to sort out my UV equipment. He is an asset to TMC as he is dedicated to doing an excellent service, very concise to the point and well mannered individual.
I’ve been working with TMC for around 14 years..
I’ve been working with TMC for around 14 years give or take, and always had truly wonderful one to one service - not easy in an industry as large as ours. Special mention to Wayne and Sales Team, can’t fault them for the dedication and customer service!
Excellent customer service
Excellent customer service - they went out of their way to help me. The control unit for my aquarium lights broke and they helped troubleshoot for me. They first sent me a new power supply unit and, when that didn't work, they offered to refund me for the cost of this and found a new control unit for me instead.
Very helpful
Always lots of good stock, easy ordering process, and delivered at a decent time of day. My main day-to-day contact about stock is Wayne, he is always helpful, fast to respond to enquiries, and loves to show off all the new and pretty stock as it becomes available.
Excellent customer service
Had a surplus TMC Ion 30 light which had been unopened and never used. I passed this on to a fellow aquarist but he had trouble with the mounting arm. He thought this was a missing part and customer service was very helpful and sent out the part he had identified. Unfortunately, this wasn't the problem but a screw hole on the arm hadn't been threaded. TMC confirmed the fault from the photographs and immediately sent out a replacement. Excellent service from Dawn at Customer Services who couldn't have been more helpful despite me initially giving her the wrong information! Polite and friendly at all times. Customer service as it should be.
Hobbyist Application
Begin Your Journey with TMC’s Hobbyist Account